HELP DESK AND CALL CENTER

Khayrat is help desk and call centre operates 24/7, and is designed to address all ad-hoc emergencies, urgent and routine requests.
Services include:
A central coordination centre for all ad-hoc activities
A state-of-the-art call centre with a multi line single 500 number
A help desk that manages all calls and tracks response data through our computer aided facilities management system
Instruction on the effective use of the help desk service by stakeholders
The ability to track help response times to ensure services requests are handled within the agreed performance criteria